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PRIVACY POLICY

Introduction

Dahab respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect your data when you visit or use our digital platforms, regardless of your location, and informs you of your privacy rights and how the law protects you.

It is important that you read this Privacy Policy together with our Terms and Conditions so that you are fully aware of how and why we use your data.

Definitions

  • You / Your: Refers to users of our digital platforms.
  • Digital Platforms (Dahab): The website and digital platform through which Dahab services are accessed and utilized.
  • Data: Any information collected from users while using the platform.
  • Services: Dahab services as described in the Terms & Conditions.
  • Account: User account created on Dahab’s digital platforms.
  • Dahab: The digital platform owned by Nub for Gold Trading, Commercial Registration No. 243280.

Data Controller

Nub for Gold Trading LLC, Commercial Registration No. 243280, is the controller responsible for your personal data.

Contact Details

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@dahab.com

Changes to This Policy

We keep this Privacy Policy under regular review. It is important that the data we hold about you is accurate and up to date. Please inform us of any changes during your relationship with us.

Data We Collect

We may collect, use, store, and transfer the following types of data:

  • Identity Data: name, username, date of birth, gender
  • Contact Data: phone number, email address, postal address
  • Financial Data: bank account details, credit/debit card details, billing address
  • Technical Data: IP address, browser type and version, device information, time zone settings
  • Profile Data: username, password, preferences, interests, reviews, ratings
  • Usage Data: information about how you use our platform and transaction history
  • Geolocation Data
  • Media Content: photos, videos, reviews, social posts
  • Company Documents: Commercial Register, Tax Card, Articles of Association, investment documents

We do not collect special categories of personal data such as race, religion, political opinions, sexual orientation, or criminal records.

AI Usage

Dahab may use collected data to develop and train artificial intelligence models to improve personalization, optimize performance, and enhance user experience. We maintain strict security measures and do not disclose sensitive information.

If You Fail to Provide Data

If we are required by law or by contract to collect certain data and you fail to provide it, we may not be able to provide our services to you.

How We Collect Data

We collect data through:

  • Direct interactions: account registration, forms, emails, phone communication
  • Automated technologies: cookies, server logs, analytics tools
  • Surveys, competitions, promotions
  • Feedback submissions

How We Use Data

We use your data only where permitted by law, including:

  • To set up and manage your account
  • To provide and improve our services
  • To process transactions
  • To personalize your experience
  • To conduct surveys and analytics
  • To comply with legal obligations
  • To prevent fraud and unlawful activities
  • To send marketing communications (where permitted)

We do not rely on consent as a general legal basis except where required for direct marketing.

Marketing

You may receive marketing communications from us unless you opt out. You may withdraw consent at any time through your account settings or unsubscribe links.

We will obtain your explicit consent before sharing your data with third parties for marketing or research purposes.

Cookies

You may configure your browser to refuse cookies. However, disabling cookies may affect the functionality of certain parts of the platform.

Data Sharing

We may share your data with:

  • Professional advisors (lawyers, accountants, auditors)
  • IT service providers and data storage providers
  • Legal authorities when required
  • Business partners (with consent)

In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure.

Data Retention

We retain data only as long as necessary to fulfill legal, regulatory, and operational purposes. When no longer required, data will be securely deleted.

Your Legal Rights

You have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Object to processing
  • Request restriction of processing
  • Withdraw consent at any time
  • File a complaint with a regulatory authority

You will not have to pay a fee to access your data.

To exercise your rights, please contact us using the contact details above.